Office F3-F4 Scope House Weston Road Crewe CW1 6DD
September 29, 2025
11 11 11 AM

FAQ

Custom Solutions for Recovering Overdue Debts

Browse our FAQs to quickly find answers to your most pressing questions about our debt recovery services.

What types of debts does Recoup Financial Solutions handle?

We specialize in business debts, including unpaid invoices, litigation-related recoveries, and debt tracing.

Is your debt collection process compliant with regulations?

Yes, our processes align with global standards, ensuring ethical and legally compliant practices.

How long does the debt recovery process take?

The timeline varies based on the complexity of the case, but we aim for prompt and efficient resolutions.

Can I get a customized debt recovery plan for my business?

Absolutely, we offer tailored strategies to meet your specific accounting and credit control needs.

Free Debt Assessment

We understand the significant impact that unpaid debts can have on the cash flow of your SME or business. With our experienced team, we are equipped to devise a strategy tailored specifically to your needs, focusing on achieving the best possible outcome at an affordable cost. Recoups offers a comprehensive range of services, including debt collection, debt recovery, bookkeeping, credit control, and credit checks. Our team’s expertise allows us to provide the most effective solutions for any situation. We are committed to delivering a service that is both practical and efficient, which is why we offer a variety of cost-effective options designed to help you achieve tangible results. Take a moment to review these frequently asked questions to understand how Recoups will pursue your debtors on your behalf.

How long does the process take? 

Our debt collection process is usually completed within 1-2 weeks. More often than not, Debtors usually contact Recoup within 48 hours of receiving our final demand letter to start discussing the resolution of their debt. This makes us one of the fastest and most effective debt recovery companies in the industry. In most cases, we have found that Debtors are keen to resolve the matter quickly and avoid further costs and interest applicable under The Late Payment Of Commercial Debt Act

What is your success rate? 

We understand that debt recovery can be a difficult and stressful process. That is why we strive to provide solutions that are as fast and effective as possible. We have developed our service to ensure that debts can be recovered in the most efficient way, without any added hassle or stress.
Our team of experienced professionals can help you quickly identify the best course of action for your situation. We will develop a personalized plan to ensure that all your requirements are met. Whether it’s negotiating with creditors, creating payment plans, or filing legal documents, we’re here to help.
We are delighted to offer our debt recovery services to you. Our debt recovery team has a track record of impressive results, achieving successful outcomes in over 90% of instructions for debt recovery, be it an unpaid invoice, overdue debt or even County Court Judgments (CCJ).  On average, debts are recovered within 7-14 days. In over 50% of cases, we have achieved full recoveries within 48 hours of instruction. 

Are there any up front or hidden fees? 

Unlike other debt collection agencies, you do not pay for:
Membership or annual subscription fees
Account loading fees or administration fees
No hidden charges of any kind
Business to Business Debt Collection
Debt Assessments

How do I instruct you? 

After your Free Debt Assessment, if you are happy with our action plan, we will then send you a copy of our Terms & Conditions and our New Debt Instruction form to commence instruction. To ensure a quick resolution, we would need to know the following:

Name of the party that is liable to pay
Address of the party that is liable to pay
Amount to be recovered
Copies of invoices/statements
Copies of any communications between the parties

Does the Debtors pay Recoup or the client?

Our innovative Debt Recovery Solution is the perfect one-stop shop for collecting late payments. We will always request that your Debtors pay directly to you and even request that our fees are included in the payment so there’s never any confusion.
Once the payment is successfully transferred into your account, we will then invoice you for our fees. Our solution simplifies the entire debt collection process, allowing you to focus on what matters most – running your business.